Customer Success
Our team of top-tier experts in project management, configuration, and integrations deliver seamless service and guidance, consistently earning best-in-class client ratings.
Holistic Engagement for Growth and Impact
Partnering with PeoplePath ensures programs continue to thrive with proactive guidance, strategic insight, and tailored support.
Your Customer Success Manager
Your strategic partner from implementation to launch and beyond, guiding growth, navigating change, and delivering results.
Expert Support, Wherever You Are
Teams across Europe and North America ensure seamless coverage, keeping you covered wherever your business takes you.
Learning and Resources in Motion
Interactive client feedback, platform innovations, roadmap insights, and dynamic training empower your skills and growth.
Empowering Community and Connection
A vibrant community of 300+ alumni leaders worldwide celebrating milestones, sharing insights, and learning best practices.
Experience That Moves Ideas Forward
Clients value PeoplePath’s innovative, customer-focused team. We act as thought partners, driving proactive guidance, co-creating solutions, actively connecting clients with peers, and staying ahead of market trends.
>300 >0
successful implementations
250+ 0+
combined years of experience
50 0
three-year NPS average
Tailored, Transparent, and Seamless
Refined through hundreds of successful implementations, our customized agile approach helps you guide your vision with full transparency.
Getting Started
We align on goals, priorities, and key stakeholders, setting the stage for a smooth, collaborative journey toward your ideal vision.
Agile in Action
With agile implementation, you see progress early, shape prototypes as they evolve, and stay fully informed throughout the project.
Launch and Evolve
Beyond launch, we guide your team with expert consultations, fresh perspectives, and a passion for collaborating on co-created enhancements.
Our NPS consistently exceeds the SaaS industry average, reflecting the trust, loyalty, and lasting relationships we build with our clients.
What Clients Say
We love our HRIS integration, which makes managing alumni easy. The back-end search and ability to send targeted communications to the full network or sub-groups are also great. Our customer success manager is extremely helpful and easy to work with.
Talent Acquisition Strategy Manager
Global Construction Firm
Trust was the most important factor for us, and PeoplePath delivers. Alongside modern software, they provide excellent service, open communication, and adapt quickly to our evolving global needs.
Global Technology Firm
Alumni Director
Our Experts. Your Partners.
Combining decades of PeoplePath experience, our hands-on team is celebrated for its people-first approach.
Erin Kramer
Vice President of Customer Success, North America
Maik Lehmann
Vice President of Customer Success, Europe
Jenn Pedde
Vice President of Customer Advocacy
Marius Sauter
Senior Customer Success Manager, Europe
Samantha Karpovck
Director of Implementations & Technical Solutions, North America
Frank Sumner
Customer Success Manager, North America
Jana Uyeda
Customer Success Manager, North America
Jacqueline Sutton
Customer Success Manager, North America
Matt Chang
Customer Success Manager, North America
Bethany Richardson
Customer Success Manager, North America
Tobias Huber
Senior Customer Success Engineer, Europe
Melisa Rosemann
Customer Success Manager, Europe
Jennifer Mullins
Senior Customer Success Manager, Europe
Esther Yoo
Customer Success Engineer, North America
Erin Kramer
Vice President of Customer Success, North America
Maik Lehmann
Vice President of Customer Success, Europe
Jenn Pedde
Vice President of Customer Advocacy
Marius Sauter
Senior Customer Success Manager, Europe
Samantha Karpovck
Director of Implementations & Technical Solutions, North America
Frank Sumner
Customer Success Manager, North America
Jana Uyeda
Customer Success Manager, North America
Jacqueline Sutton
Customer Success Manager, North America
Matt Chang
Customer Success Manager, North America
Bethany Richardson
Customer Success Manager, North America
Tobias Huber
Senior Customer Success Engineer, Europe
Melisa Rosemann
Customer Success Manager, Europe
Jennifer Mullins
Senior Customer Success Manager, Europe
Esther Yoo
Customer Success Engineer, North America
Erin Kramer
Vice President of Customer Success, North America
Maik Lehmann
Vice President of Customer Success, Europe
Jenn Pedde
Vice President of Customer Advocacy
Marius Sauter
Senior Customer Success Manager, Europe
Samantha Karpovck
Director of Implementations & Technical Solutions, North America
Frank Sumner
Customer Success Manager, North America
Jana Uyeda
Customer Success Manager, North America
Jacqueline Sutton
Customer Success Manager, North America
Matt Chang
Customer Success Manager, North America
Bethany Richardson
Customer Success Manager, North America
Tobias Huber
Senior Customer Success Engineer, Europe
Melisa Rosemann
Customer Success Manager, Europe
Jennifer Mullins
Senior Customer Success Manager, Europe
Esther Yoo
Customer Success Engineer, North America
Unlock the Power of Your Corporate Alumni Network.
Ready to see what PeoplePath can do for you? Schedule a personalized demo or reach out to our team with any questions.